Firstly, you must obtain an RMA (Returned Materials Authorisation) number before returning any goods. This will require the completion of the online RMA form available here

PLEASE NOTE.

Any goods returned to Garden Nights not displaying the authorised RMA number will be rejected and sent back to the customer.

The correct procedure for obtaining an RMA number is outlined below:

1)            Visit our website at www.gardennights.co.uk

2)            Click on our “returns policy” link

3)            Complete the RMA form including a detailed reason for the return and Email it to us.

4)            Once we have processed your RMA form an Email will be sent releasing an RMA number. In some circumstances additional information maybe required.

 
The correct procedure for returning the goods is outlined below:

1)            It is important that you include everything the product originally came with (Box, manuals, fixings and cables).

2)            All goods returned incomplete will not be processed.

3)            When returning goods it is imperative that you package the product securely using the original packaging where possible reducing the risks of goods becoming damaged in transit.

4)            Please write the address label clearly as shown below:
 
RMA.......... (number)
Returns Department
Garden Nights
24 Barbridge Road
Waterhayes Village
Newcastle under Lyme
Staffordshire
ST5 7SB

5)            It is imperative that you return your product by Recorded Delivery. This will require a signature confirming our Returns Department have received it.

6)            It is also very important that you retain the receipt from the courier (Royal Mail etc..)

PLEASE NOTE:

IF YOUR PRODUCT HAS BEEN FULLY TESTED AND FOUND TO BE  "NOT FAULTY"  THE PRODUCT WILL BE RETURNED TO YOU BUT ONLY ONCE WE HAVE RECEIVED FULL PAYMENT COVERING THE COSTS OF OUR STANDARD CARRIAGE FEES.